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Use Predisposition and Perseverance to Get the Visit

Getting a visit is both an ATTITUDE and a SKILL. There’s a ‘SYSTEM’ to it.

Getting a visit is all about: PREDISPOSING … QUALIFIED PROSPECTS … to take your phone CALL … and ultimately VISIT with you. I’ve included action steps, strategies, and tips to help you make it happen.

We are professionals. We do not make COLD CALLS! We always PREDISPOSE the prospect/potential investor. We first predispose a potential investor to our phone call to set up the visit, and then we predispose to the visit/ presentation itself (and yes, we even predispose to the follow-up).

The word PREDISPOSE means to make someone inclined, in advance, to a specific action or attitude. You need to be literally (not figuratively) be predisposing potential investors to expect your contact and look forward to visiting with you about your amazing organization.

 

The Goal

 

The goal of predisposition is simple: GET THE VISIT! It is NOT to ‘sell on the phone’!

A really strong predisposition e-mail or letter makes the follow-up phone call very assumptive/ presumptive!

“I’m following up on the note that you received from (Natural Partner) and I’d like to see if you might be available next Tuesday morning? Or would Wednesday afternoon be better?”

Consider having someone else set up the visit! I know this is somewhat sacrilegious to many people, but I’ve found it to be the single most effective way to get visits. This is especially important if you are full-time Development Officer/Major Gift Officer/Chief Development Officer with a portfolio. You should be making presentations, not setting up visits.

In the predisposition note, the sender/Natural Partner closes with these very important words: “I have asked Mary Smith from our development team to follow-up with you to set up a visit.”

A phone call from your CEO/President’s Assistant is one of the absolute best ways to get a visit.

The easiest way for the Campaign/Foundation Team of a well-respected hospital to
get a visit with their top prospects is to do a simple predisposition email from the CEO, and then ask her wickedly competent and talented assistant does a follow-up phone call to set the visit. The assistant already knows knows all of the CEO’s relationships, and has great existing interaction with both the prospects and their assistants (gatekeepers).

 
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Maximize Relationships at This Given Moment

STOP CULTIVATING.

This is one of my favorite ‘soap box’ platforms. As a gardener and faux-farmer, I know ‘cultivation’ is when you spread manure on plants!

Think about it from the other side for a second. No one wants to be CULTIVATED.

They either get your Message and Impact or they don’t. They want to support your Cause and your Case or they don’t. Your Qualified Prospects/Investors truly do want to help, but they don’t want to have a multitude of meetings before they’re even told what it is that you actually WANT from them.

START MAXIMIZING RELATIONSHIPS … AT THIS GIVEN MOMENT!

Many of you are waiting for the ‘perfect time’ to make your ‘BIG’ request. The ‘perfect time’ to MAXIMIZE a RELATIONSHIP is always NOW… AT THIS GIVEN MOMENT!

MAXIMIZING RELATIONSHIPS could be an invitation to join a Leadership Group, President’s Circle, Impact Circle, etc. It could be Presenting an Opportunity to Leave a Legacy Gift. Or, it may be ‘THE’ moment … for ‘THE’ Gift … that truly TRANSFORMS your organization.

Remember: You’re in SALES. Get over it. Go ‘sell’ your Vision, your Ideas, your Priorities, Projects and Programs. Now.

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No More Feasibility Studies

STOP FEASIBILITY STUDIES.

Having watched hundreds (maybe even thousands) of nonprofits do feasibility studies, I still don’t get it!

  • Internal staff get together and agree they need more money.
  • An internal group decides to do a campaign to raise more money.
  • Internal leaders enlist external consultants to do a feasibility study for justification, CYA, and backup.
Consultant conversation with a prospect goes like this: “If XYZ nonprofit org were to do a hypothetical campaign with a hypothetical goal, how much hypothetical money would you hypothetically give to this hypothetical campaign?” (UGH!)

 

START LEADERSHIP CONSENSUS BUILDING.

INVOLVEMENT begets INVESTMENT!!

Instead of feasibility, think ‘Leadership Consensus Building.’ Get your TOP STAKEHOLDERS INVOLVED in BUILDING the PLAN – for both IMPACT and INCOME!!!

This OWNERSHIP will translate into a HUGE RETURN on the time, energy and resources you INVEST in this process.

I’ve chosen these 3 words carefully, and have used this process effectively for the last 20 years:

  • LEADERSHIP. It is what it is. It is what it says. Engage your best leaders in this process of message clarification, prioritization, and funding planning.
  • CONSENSUS. Consensus is about the right decision, NOT (necessarily) about unanimous agreement on a politically correct, watered-down, something–for–everyone plan. Consensus (on Purpose/ Priorities/Plan) creates commitment, generates momentum, and forces engagement (vs. passive participation).
  • BUILDING. This is the kicker. This is the action word that makes this idea worth millions!!! You must provide a framework to let your stakeholders help BUILD THE PLAN!!!

This approach also serves as ‘THE’ most powerful form of PREDISPOSITION, since it answers one of the 3 most Frequently Asked Questions, “WHO DECIDED WHERE THE MONEY GOES?” with an emphatic, “YOU DID!”

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Start Creating Memorable Experiences

STOP SPECIAL EVENTS.

ALERT: SPECIAL EVENTS ARE NOT ‘SPECIAL!’

And, they’re not ‘EVENTS!’ They rarely generate income anywhere close to the corresponding staff and volunteer effort and time. If you really think anyone in your organization wants to work for ‘EVENTS-R-US’ or do one more ‘GOLF OUTING’, ‘STAR BAZAAR’ or BINGO, you need to get out of your office (and out of your dream world!) and talk to your stakeholders!

P.S. Not only do your volunteers and staff hate these Non-Special Events, so do all of the ‘INVITEES’ … who clearly don’t want to go to another ‘un-memorable, time-away-from their-family’ auction, gala, ‘fundraiser’!!!

START CREATING MEMORABLE EXPERIENCES!

MAKE EVERYTHING YOU DO A MEMORABLE EXPERIENCE!

They’re more IMPACTFUL. More FUN. More PRODUCTIVE. A ‘MEMORABLE EXPERIENCE’ is about your Vision, your Message, your Impact. It’s not about raising money, selling tables, golf holes or silent bids. Every ‘MEMORABLE EXPERIENCE’ is an incredible PREDISPOSITION OPPORTUNITY to create the perfect FOLLOW-UP. (Something that never happens after a Non-Special Event.)

Nota Bene: If you don’t know the ‘difference’ between a ‘Special Event’ and a ‘MEMORABLE EXPERIENCE’ , think about the difference between a one-ring, carnival CIRCUS with two clowns, an elephant, some monkeys and an old lion … and CIRQUE DU SOLEIL!!! Enough said.

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Engage, Mav, Engage!

In our world, (just so there is no confusion):

ENGAGE means VISIT.
SHOULDER TO SHOULDER.
OUT OF YOUR OFFICE.
With your BEST INVESTORS,
RELATIONSHIPS
and PROSPECTS.

 
Andy Grove, of Intel fame, has a 3 word battle cry that changes everything,

“ENGAGE. THEN PLAN.”

Newton’s Law states,

“A body in motion tends to stay in motion.
A body at rest tends to stay at rest.”

I’m no physics major, but I get this: ENGAGE means GET IN MOTION!!!

You can hide under your desk because of the economy, fear, call reluctance, whatever.

OR, you can buy into our IMPACT DRIVES INCOME insight and epiphany:

More VISITS (with Best Prospects) means…
More PRESENTATIONS (to Share the Story/Present the Opportunity) means…
More MONEY (to Fund the Vision) means…
More INCOME means…
Much more IMPACT.

Go Forth and ENGAGE!

Read more in our For Impact Guidebook: On Engagement

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The Funding Role of the Board: Champion, Invite, Invest

Every single Board that we have worked with, without exception, has a very fuzzy and ill-defined ROLE for their Board vis-à-vis INCOME.

One of the very best Executive Directors I’ve ever worked with actually told me that her Board’s ‘funding strategy’ was to buy LOTTERY TICKETS! It would be funny . . . if it wasn’t true.

Here’s what the ROLE of the Board should be in an IMPACT -> INCOME culture:

  • CHAMPION… the CAUSE and the CASE.
  • INVITE… others to get INVOLVED and ENGAGED.
  • INVEST… with a COMMENSURATE COMMITMENT (to help FUND THE VISION).

Specific Board Members are also a critical part of your SALES TEAM! They can help get the visit, predispose the visit, possibly join you on the visit, and definitely help follow-up after the visit.

Some thoughts to help you and your Board better understand these 3 big words.

  • CHAMPION. The power of this word is that everyone can and should know what it means to CHAMPION your organization, your CAUSE, and your CASE. When you present these 3 roles to your Board, if there are any Board Members who are reluctant to CHAMPION your organization, they need to be removed immediately. (Call security and have them escorted from the building.)
  • INVITE. Your Board Members and Champions need the opportunity to INVITE others to become INVOLVED and ENGAGED in your Impact. Just imagine if you went to your Board and said, “We do not want you asking people for money! We need you to INVITE a qualified prospect to a tour or memorable experience.” This is 100 times better than asking them for names!

    One of the best ways we’ve found to execute on this role is with specific membership opportunities. Let them INVITE prospects to join the President’s Circle or a Legacy Society. Then they get MEMBERS… not MONEY!

  • INVEST. The ‘COMMENSURATE’ word changes everything! Every single Board Member/Champion should make an investment (in time, energy, money) that is COMMENSURATE with their relationship, capacity, and involvement with your organization.

Special Note: ‘INVEST’ has nothing to do with Board Members ‘giving or getting $10,000’. Nothing to do with ‘time, treasure and talents’ from the 1950’s.

A $250 gift from one Board Member could be both commensurate and sacrificial. A $1 Million gift from another Board Member could be neither commensurate or anywhere near a sacrifice.

This COMMENSURATE strategy allows you to take a Board Member who is a $10,000 (commensurate) investor on a visit to present the opportunity to a $1 Million investor.

We realize (from a lot of comments and feedback from our For Impact audience) that many Board Members have been told very specifically that they did not have to give money to be on the Board. We still strongly believe that you should have this discussion with your Board around their ROLE, including the ‘INVEST with a COMMENSURATE COMMITMENT’ point.

Why? Because it’s all about the IMPACT. If they believe (CHAMPION), they should both INVITE and INVEST.

The following is a direct quote from a ‘feasibility study’ conducted by a very old and well-respected consulting firm (with our caps):

The Board must feel charged with the BURDEN of the fundraising campaign‘s success.

Trustees are expected to give SACRIFICIALLY.

BURDEN. SACRIFICE. Is it no wonder that your Board Members are not enthusiastically and passionately engaged in your fundraising and your campaigns?

Read more about The Role of the Board in our Guidebook: On Boards.

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Celebrate your Birth DATE!

Today is our Founder, C.S.O. (Chief Spirit Officer), and resident Old Guy’s birthday!

For 40 years (or more) Tom has encouraged every young person, old person, fundraising professional, social entrepreneur, etc., that he has come across to adopt one very effective habit for success and life balance. Tom uses his birth date (the 19th of every month) as a reminder to get some solo time – write goals, reflect on goals, celebrate – just take that one day a month to focus on yourself and you will be more effective in all areas of life.

In his honor, were are sharing some of Tom’s most inspirational words about why you should celebrate your Birthday and your Birth Date! Share this idea on social media and (1) tell us how you celebrate your birth date and (2) leave a birthday message for Tom.

Here’s a great goal/challenge: Make your BIRTH DATE a special day for YOU!

  • Do something solo. (Breakfast or coffee shop, with a journal or a book. A motorcycle or bike ride. A yoga class. Something… Alone.)
  • Then, do something special with those you love. (Spend a little time with the g-kids. Catch up with a sib or a child away from home. Have lunch with the ‘girls’ or a beverage with the ‘boys’.)
  • Do some serious journaling.
  • Do a monthly review of your goals (lifetime, this year, upcoming 90 days, etc.) and to set an Action Plan for next 30 days.
  • Take your BIRTH DATE ‘off’ – Whatever that means to you. Yes, most people will laugh or scoff at this suggestion, but if you can’t set aside even one day for yourself, once a month… things are pretty screwed up. (Note: If you can’t take your Birth Date ‘off’, surely you can take your actual BIRTHDAY off!)

Big Idea: Spend one on one time with your kids on their Birthdays! When my 5 kids were growing up, we would do special Birthday Breakfasts where we would write down goals, best friends, favorite books and movies, etc. I still have all of their thoughts captured in a special ‘Green Book’. It’s great to look back at ‘goals‘ from a 5 or 10 or 17 year old.

Note: You’re seeing a special sneak peek of our very own For Impact Font, ‘OG’, on the napkin above. Our phenomenal designer, Matt, has painstakingly scanned and cleaned up an entire alphabet, taken from Tom’s actual journals over the past 40 years. We’ll be rolling this font out in the coming months but wanted to share our excitement with a preview for our Tribe!
 

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The Entrepreneur’s Mantra: Think Big, Build Simple, Act Now

For Impact is a team of entrepreneurs. I sold my first company at the age of 20. Tom, a serial entrepreneur, has founded 19 different companies. Just about everyone else has experience in starting or building companies and scaling ideas.

What brings our team together is this experience plus a common passion to use this DNA for Impact. (And, there we have a nice little reference to our raison d’être.) Extracting this DNA — then putting it into words — it reads:

 

This mantra is so important to us, that we’ve also made it one of our 9 Guiding Principles.

THINK BIG.

  • Think Big with your VISION. How are you changing the world or your world?
  • Think Big with your ASKS. You can’t get $1M if you can’t communicate what you would do with $1M!
  • Think at a higher level. Get up out of the weeds and see the problem, opportunity, team and solution at 30,000’!

BUILD SIMPLE.

  • Get your MESSAGE on a napkin!
  • Simplify what you do using the Rule of 3.
  • Focus on 10 prospects who could TRANSFORM your funding … and TRANSFORM your organization.
  • ONLY do that which is productive in your funding plan (Stop doing special events that aren’t special and that don’t raise money.)

ACT NOW.

  • Stamp DRAFT on everything and go visit!
  • No committees. “Engage, then plan!”
  • Just Visit. Just ASK. Ten steps forward and two steps back is still eight steps forward.

Tom brings a more powerful voice to the ENTREPRENEURIAL SPIRIT. Not only has he done the 19 companies, but he’s traveled the world visiting with and mentoring social entrepreneurs. Here is a one-pager on TB/BS/AN from Tom.

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The Altitude Framework

The For Impact ALTITUDE FRAMEWORK is one of our most referenced and utilized tools (by our team, our coaches and our clients) – TO RAISE THE LEVEL OF THEIR GAME!

We use Altitude to order thinking, communications, and storylines. We use it to develop Engagement Tools. And, we use it to think through the Flow of a Visit.

The Altitude Framework works great for Presentations, Agendas, Meetings, Speaking, Strategic Plans and Action Plans.

It’s also a great Framework to respond to questions. “At what altitude is the best or most appropriate response?” And, it’s a powerful coaching model. “Let’s talk about this issue at this particular altitude.”

We have color coded our Altitude Framework (Blue, Red, Green) to lay out our content, our guides and our books. And, it allows us to talk shorthand and reach decisions ten times faster than a normal process.

One of the reasons that this framing device has been so popular is its obvious simplicity. Everyone can understand the hierarchy of WHY, WHAT and HOW and they intuitively get the connection between VISION, STRATEGY and EXECUTION. Following are some ways to help you understand and apply ALTITUDE. (more…)

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Triple Net

I learned about the TRIPLE NET concept during my days as a real estate broker and playing real-life ‘monopoly’ purchasing houses and commercial buildings.

In simple terms, the real Triple Net lease means that the tenant is responsible for all of the costs relating to the asset being leased. Usually this means that in addition to the rent, the tenant is required to pay for real estate taxes, insurance, and property maintenance.

In the For Impact world, I use this Triple-Net concept to explain the true value of any fundraising activity.

For example, everyone talks about how much money they generated at their (not) special event. “We sold ‘x’ tables/tickets, etc.” The number stated is almost always revenue.

  • Net Revenue would be total money generated minus actual cost of the event (food, etc.)
  • Net, Net Revenue would then subtract the cost of labor/staff who worked on the event (often two or three people for six months or a year).
  • Triple Net would then also deduct the cost of volunteer time and energy.

Note: Depending on how you want to play this game, there could be one more net, which would be the opportunity cost if staff or volunteers have been working on major gifts or top prospects.

Many smaller events that generate $5,000 or $10,000 in (single) net (revenue minus actual cost) end up having 1,000 women/man hours of volunteer time which comes out to $5 or $10 an hour. Ugh!

Try the Triple-Net math with your fundraising activities:

Is the Net-Net-Net really worth the effort?
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Will It Make the Boat Go Faster?

 

I absolutely love catchphrases. When used as part of our language and culture, they become a great ‘shorthand’ to make a point or to provide direction.

You will notice these catchphrases throughout the For Impact thinking and writing:

Shoulder-to-shoulder. Right people on the bus. Don’t make decisions for your prospects. Hope is not a strategy. Think … and grow rich. (Even) Just Ask.

I came across this great catchphrase/book/YouTube hit recently:

WILL IT MAKE THE BOAT GO FASTER?

Simple backstory: Ben Hunt-Davis wrote a book capturing Great Britain’s almost- miraculous win at the Sydney Olympics in 2000. (Here’s a great six-minute clip of the race.)

Hunt-Davis now gives talks all around Europe about how their crew could have kept doing the ‘same old thing’, and continue to come in well behind all the other international crews.

They came up with a simple mantra/question: WILL IT MAKE THE BOAT GO FASTER?

For them, that applied to everything they did. For example:

If we spent an extra hour on the rowing machine … will it make the boat go faster? Obvious answer: Yes.

If we go to the pub tonight … will it make the boat go faster?
Obvious answer: No.

I don’t want you to overthink this. The beauty of a catchphrase is in its simplicity.

You can decide whatever your ‘boat’ is. (A goal, a project, revenue/income, whatever.)

Then, decide on what ‘faster’ equates to. (More successful, etc.)

Then, simply ask yourself every day:

WILL IT MAKE OUR (BOAT) GO (FASTER)?
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